Irwin Mitchell

Thank you for your enquiry.

We have passed your email to our Designations Team. Your matter will be made into file and a member of this Organisation will contact you in due course.

If you have any further queries, you may wish to contact the Legal Complaints Helpline on 0845 6086565 and speak with one of our helpline agents. Our lines are open between 9 am and 5 pm Monday to Friday. Please note calls may be monitored/recorded for training purposes.
Yours sincerely Christine Hutchison on behalf of LCS Email Enquiries Team

Dear Lynne

Thank you for taking the time to respond, the issue at hand is about a claim from the National Westminster Bank that Miss XXXX XXXXX (a former customer) owes in excess of £8,000.

As XXXXX career I am not sure if this applies to the third party (non-client) complaints procedure?

Originally there was a £3000 over draft facility in 2005 when the dispute was originally solved.

However, Irwin Mitchell have ignored all correspondence XXXXX has sent about this matter and are forcibly now trying to collect.
This has involved a court case which XXXXX, as a mental patient knows nothing about, nor could understand if she did.

I have written to the court to have the matter set aside whilst we try and find out what has happened, but Irwin Mitchell are not helping at all, we have asked on three separate occasions for information and they blatantly have refused to send any details.

Irwin Mitchell are now threatening to take XXXXXX home from her to clear the debt.

I could understand this behaviour from a third party debt collecting agency or a wheel clamping operation, but from a company claiming to be a reputable solicitors practice I find it hard to believe they would try and “bend the rules” this far and ignore the very laws that gave them the permissions to act.

I have authority from XXXXXX, as her career, to act on her behalf in this matter.
The local mental health team have been advised and Sarah’s GP is writing today.

I feel we need to act quickly has Irwin Mitchell seem to be taking matters in to their own hands and pursuing taking the home of a state registered mental patent.

Any help of involvement would be greatly appreciated.

Kind regards

XXXX




From: LCS - Enquiries [legalcomplaints.org.uk] Sent: 08 February 2010 11:45To: Subject: RE: Solicitor Complaint

Dear Mr XXXX

Thank you for your enquiry.

Our Role


The Legal Complaints Service is the independent complaints handling body of the Law Society. We deal with complaints about the service that solicitors in England and Wales provide to their clients and also their conduct.

The Solicitors Regulation Authority

The Solicitors Regulation Authority (SRA) is the independent regulatory body of the Law Society. They can consider third party (non-client) complaints. The SRA deals with all regulatory and disciplinary matters and sets down detailed rules that control the way solicitors practice. They have the power to take disciplinary action against a solicitor who breaches these rules.

It is not clear from your correspondence whether you wish to raise a poor service complaint on behalf of a solicitor's client or whether you would like to raise a third party complaint about another parties solicitor regarding the solicitor's conduct? It would be helpful if you could confirm these details so that we can assist you further.

I am enclosing our information leaflet that describes our powers in more detail.

If you have any further queries, you may wish to contact the Legal Complaints Helpline on 0845 6086565 and speak with one of our helpline agents. Our lines are open between 9 am and 5 pm Monday to Friday. Please note calls may be monitored/recorded for training purposes.

Yours sincerely

XXXXXXXXXX
On behalf of the Email Enquiries Team
Customer Contact Centre

-----Original Message-----From: Contactcentre Sent: 05 February 2010 15:09To: : LCS - EnquiriesSubject: Solicitor Complaint
Dear XXXXXXXX

Thank you for your e-mail of 29 January 2010.

The Solicitors Regulation Authority (SRA) is the independent regulatory body of the Law Society. The SRA deals with all regulatory and disciplinary matters and applies the detailed rules that control the way solicitor's practice. If there is evidence of a breach of these rules which amounts to misconduct the SRA has the power to take disciplinary action against the Solicitor or firm.
Before the SRA is able to consider your correspondence this must first be registered and assessed by the Legal Complaints Service (LCS), which has a specialist team to ensure that this is directed to the correct department. They may contact you for further information in relation to your enquiry if any clarification is required.
If your complaint concerns a solicitor that has acted on your behalf, they will then create a file to investigate this further. The LCS investigates complaints about the quality of service a client receives from their solicitor. Allegations of misconduct often go hand in hand with service issues, and an investigation by the LCS is usually appropriate where a client is complaining about their own solicitor. If the LCS identifies potential misconduct which may require further investigation, they will make a referral to the SRA.
If however your complaint is about the conduct of a solicitor that has not acted for you, your correspondence will be referred to the relevant team within the SRA directly by the LCS.
If you have any queries regarding this process, you may wish to contact the Legal Complaints Service Helpline on 0845 6086565 and speak with one of their helpline agents. Their lines are open between 8 am and 6 pm Monday to Friday. Please note calls may be monitored and or recorded for training purposes.

Thank you for contacting the SRA.Yours sincerely


Centre Officer_______________________________________________________Solicitors Regulation Authority (SRA)(:0870 606 25557: 0207 320 5964*: ü: www.sra.org.uk
From: XXXXXXXXXXXXX Sent: 29 January 2010 14:36To: ContactcentreCc: manlit@irwinmitchell.comSubject: HB FW: FW:RE:RE: URGENT

Dear Sir’s



I am acting on behalf of a registered mental patient who is receiving threatening behaviour from a legal practice called Irwin Mitchell.

I have asked on numerous occasions for evidence and proof of their claims and to date have only received more threats.



To any normal person the “Application for a charging order” may at first appear to be a little distressing, but under the mental health conditions of M XXXXXXXX this is a direct attack, threat and unreasonable approach.

Letters have been sent to try an ascertain how and why Irwin Mitchell are involved at all, as this matter was cleared up in 2005.

As Irwin Mitchell seem to think they can ignore policy, Law and requests for information, I ask at this stage could you please get involved to try and claim a situation, by first insisting that they supply the information that has been asked for.

Details have been passed direct to Zahida Manzoor for further review of how situations like this can be avoided when dealing with registered mental patients.

Kind regards



For and on behalf of xxxxxxx




Cc; The Commissioner, Zahida Manzoor,

Cc; IrwinMitchell





Sent: 29 January 2010 14:17To: 'manlit@irwinmitchell.com'Subject: FW: FW:RE:RE: URGENT



Your client; National Westminster Bank PlcClient Ref; 9000175207Principal Debt; £8132.43



It appears, again, you are ignoring all the advice I have sent a long with failing to provide detailed information that by Law you must provide, I have had to take matters further to protect the safety of a registered mental patient and her property.


From: Sent: 29 January 2010 14:17To: 'info@olscc.gsi.gov.uk'Subject: FW:RE:RE: URGENT



Dear Sir’s



I would like to make an official complaint against a solicitors practice called Irwin Mitchell, Rossetti Place, 27 Quay Street, Manchester, M3 4AW under the “The Administration of Justice Act 1970 S.40” ruling.

I have on numerous occasion asked Irwin Mitchell for further information relating to the debt that they claim they are trying to recover for their client National West Minster Bank Plc as this matter has already been resolved in 2005 and I have documentary evidence that was registered and proved delivered to National Westminster Bank Plc confirming this.

Irwin Mitchell are ignoring the advice and information I have both provided and asked for and seem to be taking matters in to their own hands with a blatant disregard for the Law and common decency.

Under the “Protection from Harassment Act 1997” how can I apply to have Irwin Mitchell’s legal status suspended and investigated until these matters can be properly addressed, I believe I, may be able to apply for the issue of a warrant for arrest. Under the Law; “Offence of harassment”

Section (1) A person who pursues a course of conduct in breach of section 1 is guilty of an offence.

The latest threat is to have an “application for charging order” against a property of a registered mental patient.

I look forward to receiving your comments.


For an on-behalf of XXXXXXXX


Thank you for your email. It has been received by the Contact Centre and is receiving attention.
Please note our service levels for responding are as follows:
· Emails, letters and faxes - up to 5 working days · Requests involving research to trace solicitors, firms or files - up to 20 working days · Record changes – up to 30 days.We will endeavour to work ahead of quoted service levels where operationally possible. Alternatively, you can contact us by telephone on 0870 606 2555 (national rate number). Lines are open 09.00 to 17.00 Monday to Friday. If you are calling from overseas please use +44 (0) 1527 504450. Please note calls may be monitored/recorded for training purposes.
The Solicitors Regulation Authority is committed to the promotion of equality and diversity. As such it will ensure that people can access its services and information. It will make reasonable adjustments where required and appropriate. If you wish to make a request then please let us know.
As the independent regulatory body for solicitors admitted in England & Wales we are unable to assist with enquires requesting legal advice.
Thank you for contacting the Solicitors Regulation Authority.

Dear Mr xxxxxx
Thank you for your e-mail of 29 January 2010.

The Solicitors Regulation Authority (SRA) is the independent regulatory body of the Law Society. The SRA deals with all regulatory and disciplinary matters and applies the detailed rules that control the way solicitor's practice. If there is evidence of a breach of these rules which amounts to misconduct the SRA has the power to take disciplinary action against the Solicitor or firm.
Before the SRA is able to consider your correspondence this must first be registered and assessed by the Legal Complaints Service (LCS), which has a specialist team to ensure that this is directed to the correct department. They may contact you for further information in relation to your enquiry if any clarification is required.
If your complaint concerns a solicitor that has acted on your behalf, they will then create a file to investigate this further. The LCS investigates complaints about the quality of service a client receives from their solicitor. Allegations of misconduct often go hand in hand with service issues, and an investigation by the LCS is usually appropriate where a client is complaining about their own solicitor. If the LCS identifies potential misconduct which may require further investigation, they will make a referral to the SRA.
If however your complaint is about the conduct of a solicitor that has not acted for you, your correspondence will be referred to the relevant team within the SRA directly by the LCS.
If you have any queries regarding this process, you may wish to contact the Legal Complaints Service Helpline on 0845 6086565 and speak with one of their helpline agents. Their lines are open between 8 am and 6 pm Monday to Friday. Please note calls may be monitored and or recorded for training purposes.

Thank you for contacting the SRA.Yours sincerely



4 February 2010
Dear XXXXXXXX
Professional conduct – Your report about Irwin Mitchell LLP
I write further to our email dated 3 February 2010. As you are aware a file has been opened in the Conduct Investigation Unit.
To assist us in considering your report I would be grateful if you could please provide copies of your correspondence with Irwin Mitchell in respect of this matter, and of the documentary evidence to which you refer as showing that the firm are pursuing a debt that they know to have been settled.
It would be appreciated if you could supply the required information within the next 14 days.
If in the meantime you have any queries please feel free to contact this unit.
Yours sincerely